Privacy policy

Kona Bicycle Company (“Kona,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, including our USA, Canada, and EU platforms (the “Website”). By accessing or using the Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect information to provide better services to our customers. The information collected depends on how you interact with the Website.

1.1 Information You Provide to Us

Account Information: Name, email address, phone number, shipping address, billing address, and other information provided when creating an account or placing an order.
Payment Information: Credit card details or other payment information processed through secure third-party payment processors.
Communications: Information you provide through customer support requests, surveys, or other direct interactions.

1.2 Information Collected Automatically

Device Information: IP address, browser type, operating system, and device identifiers.
Usage Information: Pages viewed, time spent on the Website, and other analytics data.
Cookies and Tracking Technologies: We use cookies, pixels, and similar technologies to enhance your experience.

1.3 Information from Third Parties

We may collect information from third-party services, such as payment processors, delivery services, and social media platforms (when you choose to interact with us through those platforms).

2. How We Use Your Information

We use the information we collect to:

Process and fulfill orders, including shipping and payment processing.
Provide customer support and respond to inquiries.
Personalize and improve your experience on the Website.
Send promotional communications, with your consent where required.
Analyze Website performance and troubleshoot technical issues.
Comply with legal obligations and enforce our terms and conditions.

3. Sharing Your Information

We may share your information with:

3.1 Service Providers
Third-party service providers who assist with order fulfillment, payment processing, website hosting, marketing, and analytics.

3.2 Legal Obligations
When required by law, regulation, or legal process, or to protect the safety, rights, or property of Kona, our customers, or others.

3.3 Business Transfers
In the event of a merger, sale, or other transfer of company assets, your information may be included in the transaction.

4. Your Rights

Depending on your location, you have specific rights regarding your personal information:

4.1 USA

Access and Update: You can request access to or correction of your personal information.
Opt-Out: You can opt out of receiving promotional emails by following the unsubscribe instructions in our emails.

4.2 Canada

Access and Correction: Under the Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to access and correct your personal information.
Withdraw Consent: You may withdraw your consent to processing your personal data at any time, subject to legal or contractual restrictions.

4.3 European Union

GDPR Rights: If you are in the EU, you have the right to:
Access your personal information.
Rectify inaccurate information.
Request erasure ("right to be forgotten").
Restrict or object to processing.
Data portability.
Lodge a complaint with your local data protection authority.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

6. International Data Transfers

Your information may be transferred to, stored, and processed in countries outside of your own, including the USA, Canada, and the EU. We take steps to ensure your data is handled securely and in accordance with applicable privacy laws.

7. Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

8. Cookies and Tracking Technologies

We use cookies and similar technologies to:

Improve Website functionality.
Analyze Website performance.
Serve targeted advertisements (with your consent where required).

You can manage your cookie preferences through your browser settings or a cookie consent tool on our website.

9. Children's Privacy

The Website is not intended for individuals under 16 years of age. We do not knowingly collect personal information from children. If we discover we have inadvertently collected such information, we will delete it promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. We encourage you to review this Privacy Policy periodically.

11. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

Kona Bicycle Company

USA Office: 2455 Salashan Loop Ferndale, Washington, USA 98248

Canada Office: 1353 Pemberton Avenue North Vancouver, BC, Canada V7P 2R6

EU Office: Nieuwland Parc 425, 2952 DE Alblasserdam, Netherlands

Email: support@konaworld.com

Thank you for trusting Kona Bicycle Company. We value your privacy and are committed to protecting your information.